Cancellation policy
Skingredients Subscription Cancellation Policy
Some products in our store are available as subscriptions, designed to make your skincare routine seamless and stress-free. This policy outlines how you can manage, change, or cancel your subscription at any time.
How Subscriptions Work
When you subscribe to a product, you’ll receive repeat deliveries based on the frequency and duration you choose. Before each payment is collected, we’ll send you an email reminder with:
- A summary of your upcoming order
- A direct link to manage your subscription
Your payment details are stored securely, and you’ll be charged automatically for each delivery. If a payment fails, we’ll notify you and retry up to three times. If all attempts fail, your subscription will be cancelled automatically.
Some subscriptions may auto-renew at the end of their term. You’ll be notified in advance so you can decide whether to continue.
Managing or Cancelling Your Subscription
You’re in control. You can cancel or change your subscription at any time—no questions asked.
- Use the link in your order confirmation email
- Or log into your customer account to manage your subscription
Changes made before your next billing date will apply to your upcoming order.
Returns & Refunds
For information on returns and refunds, please refer to our returns policy for more details on returns and refunds.